Exchanges and Returns



Exchanging or returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or store credits.

You have 14 days from receiving your order to:

  • Create your exchange or return here
  • Check the box to agree with our Return Policy. We’ll then send you an email with your return instructions.
  • Send your purchase back to us. The cost of return shipment is borne by the customer.

Items must be in original condition (including tags) and must not have been worn, altered or washed. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. All packaging (including garment bags) shipped with your order must be returned. Returns that do not meet our policy will be sent back to you.

Items eligible for refund:

All items which are not made to order/ made to measure can be returned for a full refund to the original source of payment. Shipping fee is not refundable and customer bears the return shipment fee. Please check carefully the return policy for each item under the Returns tab on it's product page.

Made To Order Items:

All made to order items can be returned for store credit or exchange, No refund. The cost of return shipment is borne by the customer. Later we'll ship the replacement/ articles bought via store credits for free and also bear the shipping costs.

Made To Measure Items ( Custom Size)

Made to measure items cannot be returned and there is no refund for these articles.

Damaged Articles

For items that are received in a damaged condition, we can only offer a replacement or store credit. No refunds will be provided for damaged items. You do not need to send it back. Please contact our customer service team with proof of the damage, and we will arrange for a replacement or store credit as per your preference.

Jewellery, Tights, and Hair Accessories
All purchases on cosmetics, jewelleries, earrings, underwear, tights, hair clips, hair chignons, and hair pins are final sale. We will not accept returns on these items due to hygiene reasons.

Need a different size or color?

There’s no cost to exchange your purchase for an alternative size or color (subject to availability when you request a return). Although if you’re based outside of India, taxes and duties are applicable. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.

Note: Should you wish to return an item, BAUBLE BUY do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund.

Customer is responsible for all return shipping costs and shipping costs are non-refundable. It's imperative sending your package back with a tracked number to designated warehouse by our team so that we can track this all the way up to arrival within our warehouse. We are not responsible for packages lost, undelivered or returned back. We do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to Bauble Buy as goods returned to sender to ensure no duties and taxes are incurred for the return.

In case an import duty is levied on the returned article, the amount would be deducted from the refunded amount.

Any DDU orders refused upon delivery at either the final destination or customs, will have the incurred duties and taxes deducted from the refunded amount and be subject to a 30 day return processing time.


As soon as you've decided you'd like to exchange or return, you have 14 days from the date you received your order. Please follow the below steps:  

  1. Create your exchange or return here
  2. Fill in the details. If you’d like an exchange, let us know your preferred size.
  3. Check the box to agree with our Return Policy. We’ll then send you an email with your return instructions.

Additional Information

To ensure your return is covered by our returns policy and reaches us promptly, items must be returned from the same country to which they were delivered. Orders sent back from a different destination may incur additional charges or be delayed by customs.

You can return using any secure means, but we may not accept liability. Please email us if you intend to do this.


 

Articles which are not made to order/ made to measure are eligible for a refund. Please check carefully the nature of each article in the returns tab on its product page.

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Bauble Buy account or future orders being refused.


All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the Bauble Buy and collection tags attached to them (if applicable). This includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

  • the product(s) have been used, worn, damaged or washed;
  • the collection and Bauble Buy tag are not attached to the product(s) or have not been returned. Please note that the Bauble Buy and collection tags constitute an integral part of each product; and/or
  • you have not returned any packaging which is considered an integral part of a product (such as a cotton bag).

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

Late Returns

Your item(s) should be sent back to us within 7 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of Bauble Buy and may only be refunded as a store credit.

Colors

We have made every effort to display the colors of our products that appear on Bauble Buy as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.


If your purchase isn’t quite right, you can return or exchange your pre-order within 7 days of receipt. Simply sign in to your account to request a return or contact our Customer Care team for assistance.

If for any reason you need to cancel your order, please contact Customer Care who can look into this for you.

On the rare occasion that we are unable to fulfil your pre-order item, we will let you know and issue you with a refund. If you have ordered other items, we will still send them to you.